Cancellation Policy
Cancellation by the Member
Each confirmation email contains a personal link for managing your booking. You can use it to cancel or reschedule your place yourself, without having to contact anyone.
More than 24 hours before the class (default cancellation period): you may cancel or reschedule freely. If you paid online, you will receive a full refund.
Less than 24 hours before the class: your place remains reserved and any class already paid for will not be refunded. Please still let me know — I may be able to offer your place to someone on the waiting list.
No-show without notice: treated as a late cancellation.
A particular class may have a different cancellation period. The period shown on your booking always applies.
Cancellation by the Coach
Weather conditions, illness, or an insufficient number of participants may require me to cancel a class. In this case:
you will be notified by email as soon as the decision is made, using the contact details you provided;
you will not be charged, and any online payment will be refunded in full within 14 days;
whenever possible, I will offer you a place in another class.
Outdoor classes will still take place in light rain. They will be cancelled in the event of thunderstorms, strong winds, or any other conditions that make jumping unsafe.
Changing Classes
You may move your booking to another class with available spaces up until the cancellation deadline, free of charge. If the new class is more expensive, you will need to pay the difference; if it is less expensive, the difference will be refunded.
Waiting List Offers
If a place becomes available and is offered to you through the waiting list, the offer will be held for a limited time (2 hours by default). If you do not respond, the place will be offered to the next person — you will not be charged, and you will keep your place on the waiting list for other classes.
Refunds
Refunds are returned to the original payment method via the payment provider, normally within 14 days. Classes due to be paid on site are not eligible for a refund, as no payment has been collected.
Questions
Contact me via the Contact page or send me a message on Instagram. If something went wrong on the day, please let me know — I’d much rather have the opportunity to make things right than not see you again.
Version 4 · 2026-10-11